Where shall I apply when my login to Internet banking system is blocked?
Please visit the nearest client servicing divisions or branch (please have your personal identity documents) and the login to Internet banking system will be restored for you.
What shall I do if I lose my PIN (TAN) password card?
If you lose your card with secret codes, please immediately call information phone number and ask the bank’s employee to block your login to the Internet banking system.
In the nearest client servicing divisions or branch you will receive new PIN (TAN) password cards and your login to the Internet banking system will be restored. Please have your personal identity documents.
For the repeated issue of the PIN and TAN code cards you will be charged the amount of 10 Lt.
What is the price of the bank account operations carried out through the Internet?
The bank account operations are paid for in accordance with the established prices rates of the bank operations and services.
E-bank system 
F.A.Q. 
Tools and tariffs 
Contacts 
26th of May 2013