Examination of claims

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Medicinos bankas is committed to ensuring that customers are always satisfied with the quality of services.

We strive to ensure that our performance meets all your expectations, therefore, we highly appreciate your opinion, suggestions and feedback!

Submit your feedback

Do you think your interests have been violated?

  • Contact the bank

    If you think that your rights or legitimate interests have been violated well using the services provided by the Medicinos bankas, we first suggest contacting your servicing bank employee or calling the general contact centre at  8 800 60 700 (+370 5 264 4800 from abroad)


  • Fill in the form

    If the situation has not been resolved by applying these methods, you can submit a claim to Medicinos bankas in writing The claim. The Bank shall investigate all claims in written form (written in Lithuanian) and/or English, Russian, and personally signed by the client or his duly authorized representative. The claim must be accompanied by the documents substantiating the substance of the claim.


  • Submit a written form

    You can file a claim:
    Internet Banking > Notifications> New message
    By email mail ([email protected], indicating the Claim in the subject line and attaching the completed and signed claim form)
    Fax (+370 5 264 4801)
    By registered mail (Pamėnkalnio g. 40, 01114 Vilnius)
    In the nearest branch of the bank


  • Get a bank response

    Claims filed by clients are examined by competent bank branches in accordance with the bank’s procedure. The claim shall be examined and a written response to the client shall be sent no later than within 14 calendar days from the day following the date of the claim was received. In exceptional cases, where consideration of the circumstances requires a further detailed investigation, the deadline for replying may be extended. The client shall be informed in writing about the extension of the term for the examination of the claim, and the reasons for it.


Not you satisfied with the bank's response?

You have the right to apply to the Supervisory Authority of the Bank of Lithuania within one year of the out-of-court hearing of the dispute with the bank. You can also defend your infringed rights in court in accordance with laws of the Republic of Lithuania.

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