FAQ

What should I do if I‘m having trouble logging in to my e-banking account?



Logging in with Smart-ID:



  • Please check if you are using a correct User ID. The User ID that has been provided to you by the bank you can find in the e-banking service contract;

  • Please make sure that you are typing in a correct personal code;

  • If you enter login data wrongly 4 times in a row, a temporary lock will be placed on your account (it will be disabled for a 30 minutes period). Your account will be locked out permanently after the 8th unsuccessful login attempt;

  • Please note that you can‘t continue using Smart-ID if you forgot or don‘t know the PIN codes. More information about Smart-ID and PIN codes you can find here.



Loggin in with a mobile signature:



  • Please check if you are using a correct User ID. The User ID that has been provided to you by the bank you can find in the e-banking service contract;

  • Please make sure that you are typing in a correct phone number and it has the mobile signature funcion enabled;

  • If you fogot or don‘t remember the sPIN1 and sPIN2 or you have blocket them, please visit the website of the mobile network operator (Telia, Tele2, Bitė, Teledema) for more information.



Logging in with SMS code:



  • Please check if you are using a correct User ID. The User ID that has been provided to you by the bank you can find in the e-banking service contract;

  • Please make sure that you are typing in a correct password;

  • If you enter login data wrongly 4 times in a row, a temporary lock will be placed on your account (it will be disabled for a 30 minutes period). Your account will be locked out permanently after the 8th unsuccessful login attempt;

  • If you can‘t remember the password, you can always attempt to log in using other digital measures such as Smart-ID or m. signature.

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